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Below are real people all over the U.S.A. complaining about the Yellow pages and their sales tactics, read these and I guarantee this will never happen with www.eastexasdirectory.com.

We will post information supplied by you the Small Business owner and deal directly with you. I have heard from allot of businesses that this happens everyday across Texas.

In early August 2006, I received an envelope from The-Internet

-Yellowpages.com. Usually, those types of solicitations are trashed unopened, but for some reason, I opened this one. In it was a bill for $379.99 for a two year advertisement listing. I called the toll free number listed for “Inquiries?".

Michelle (?) called me back and told me we had ordered their service on July 20, 2006. I told her we had not. She told me to hold while she checked “verification" and played me a tape of someone in my office answering “Yes" to questions such as, “Do you have the authority to order this?", etc. I told Michelle that the person recorded had no such authority and that any order was canceled and we would not be paying the bill. This employee would never authorize a four hundred dollar purchase on her own. I found out from perusing the Rip-off Report web site that dubbing in recorded “Yes" answers to questions that weren't asked is a common telemarketing scheme.

Michelle said the ad had already “gone to print" and that there would be fees to cancel since they had already spent money on it. I replied to Michelle that there was no printing costs since it was posted on the web. The minimum fee she offered was for me to pay $150.00 for six months for an ad I did not want, order, or need.

When my employee came in, I asked her what happened. She said the offer was for a one month free web site trial. When Michelle called again, I relayed what my employee told me and Michelle replied that they do not give free trials and offered to play the tape to me again. I told her I didn't need to listen to the tape again, I was still in the one month free trial and that I was canceling the trial. She said I couldn't do that and said she was trying to work out a settlement price. I told her the final offer was zero dollars and zero cents and terminated the call.

Just for grins, I went to their web site and they had my company listed, however, none of the links worked. Since then, they have added a link to my website. I keep hoping they will remove the listing for my company but so far they haven't.

David
Carrollton, Texas
U.S.A.

In February 2009 I received a phone call from a very fast talking sales person from 411yellowpagedirect.com. She asked if I was an authorized agent to purchase for my business. I said yes. She then asked me to verify my address and phone number. Then she asked if my authorization was sufficient for the invoice and I said yes it was. She then said I would be receiving the invoice within 30 days and gave me a confirmation number for the call. I was fully expecting to receive an invoice that I could review the charges and deny them at that time. I did not receive this invoice until July with a letter attached saying that if it was not paid it would be sent to collections.

I called the company to explain what happened but they continuously said that I approved the invoice over the phone. I have received these types of calls before and am very careful to not approve purchasing items over the phone. I was never given the opportunity to accept or deny the charges.

This type of business practice is very underhanded (as I told them). I am so frustrated by this entire situation.

Dustin
Elizabethtown, Kentucky
U.S.A.

Scott Barth and Philip McGahey are two very good con artists when it comes to selling the alleged 'online marketing services' by Yellowpages.com. These guys will lie and tell you whatever they think you want to hear in order to make the sale.

I have a witness in the meeting

where they came into our offices and promised us thousands of leads for our business. After more than 1 month they delivered just 1!

Yellowpages.com has apparently, out of desperation to compete with the likes of google, trains their sales people to lie, cheat, steal, whatever they can do to convince the 'customer' to sign on the dotted line.

Their program is designed around deception and false promises. Scott Barth and Phil McGahey of Yellowpages.com, Yellow Pages Internet marketing, etc. have the business model of dinosaurs. In other words, when you have an inferior product or service, do whatever it takes, including misrepresenting your service, hell lie if you have to, just lock businesses into 1 year contracts.

Think about this - if their service was any good, people would naturally continue doing business with them without being forced to stay in a long term arrangement that they coerce people into...

Stay away from these liars con artists, what have you, beware of yellowpages.com!!!

Ripped off by unscrupulous YellowPages.com
Seattle, Washington
U.S.A.

I have experienced the same thing as the others have mentioned about the Company!

I received a phone call just to confirm our address, phone, fax, etc. for a previous listing that we supposedly authorized. I get so many calls like this and have learned to ask for proof of my signed authorization. Usually the caller hangs up and I don't hear from them again. But this company is EXTREMELY ridiculous! They play the notorious recording of our previous 'Verbal' authorization. Trying to explain that you were only updating your information - the caller is very defensive and rude. I actually hung up on them a couple of times - but they just keep calling.

Someone needs to do something about this!!! I checked the website - our information is totally incorrect - doesn't even match what I told them on the phone!!! I now have a FAXED invoice

which offers a $30.00 rebate if I pay over the phone with a credit card. I have no record of paying for this service - and trust me I keep all my records!!

I am not paying - they can do what they want - I will not support this scam!!

Tina
Barboursville, West Virginia
U.S.A.

We signed up with yellowpages.com gave them a year to boost business they told us they would be getting more of the internet market away from google and yahoo and never did. they only have 2% of the market ,and we never really got any phone calls off their add ,and we complained about it to them ,they did nothing about it. they said their is no guarantees. we where paying $ 400.00 month. and now they are putting it on are credit they are not reputable. beware we have since then put adds on (((competitor's name rejected))) for half the price and we have 20 times more success.

A-abcott limousines
arvada, Colorado
U.S.A.